Refund Policy
Last Updated: October 27, 2026
This Refund Policy explains the conditions under which ScreenerHQ (“we”, “us”, “our”) will issue refunds for subscription purchases made on our platform. Please read this policy carefully before subscribing.
1. Nature of Our Service
ScreenerHQ is a digital subscription platform. When you purchase a Pro subscription, you receive immediate access to premium features including advanced market screening, team history, head-to-head data, and all Pro analytics tools. Because access is granted immediately upon payment, our subscriptions are subject to the refund conditions described in this policy.
2. General No-Refund Policy
All subscription purchases are final and non-refundable once the billing period has commenced and access has been granted. We do not offer pro-rata refunds for unused portions of a subscription period. This applies to monthly, quarterly, and yearly plans. By completing a purchase, you acknowledge and accept this policy.
3. Exceptions — When We Will Issue a Refund
We will issue a full refund in the following circumstances: (a) You were charged but your Pro access was not activated due to a technical failure on our platform; (b) You were charged more than once for the same subscription period due to a payment processing error; (c) A duplicate payment was processed in error. In these cases, contact us within 14 days of the charge at support@screenerhq.com with your registered email address and payment reference, and we will investigate and resolve the issue promptly.
4. Subscription Cancellation
You may cancel your subscription at any time. Cancellation stops future renewal charges but does not entitle you to a refund for the current billing period already paid. Your Pro access will remain active until the end of the period you have paid for.
5. Free Plan
ScreenerHQ offers a free plan with access to core features. No payment is required for the free plan, and no refund process applies to it.
6. Payment Processors
Payments on ScreenerHQ are processed by third-party payment providers including Paystack, Stripe, Korapay, and Flutterwave depending on your location. Refunds, where approved, will be returned via the original payment method. Processing times may vary depending on your payment provider and financial institution — typically 5 to 10 business days.
7. Chargebacks
If you initiate a chargeback or payment dispute with your bank or card provider without first contacting us, we reserve the right to suspend or permanently terminate your account pending resolution. We encourage users to contact support@screenerhq.com before initiating any dispute — most issues can be resolved quickly without involving your payment provider.
8. Changes to This Policy
We may update this Refund Policy from time to time. The Last Updated date at the top of this page reflects the most recent version. Continued use of the Service after updates become effective constitutes acceptance of the revised policy.
9. Contact
For refund requests or billing questions, contact us at support@screenerhq.com. Please include your registered email address and payment reference in your message so we can assist you promptly.
Questions about our refund policy? Contact us at support@screenerhq.com.